QU Money is a trading name of UKFX Holdings Limited and has its registered Office at 1st Floor, Jebsen house, Ruislip, Middlesex, HA4 7BD. Qu money is authorised with the Financial Conduct Authority to carry on electronic money activities under the Electronic Money Regulations 2011 (EMRs).no 901082.
We recognise the importance of safeguarding your personal information. This Privacy Policy sets out the basis on which any of your personal data is collected, stored, and used. We are committed to maintaining the confidentiality of your information and providing customers with the best possible service.
If you have any concerns regarding your personal data or this policy, please contact us using the details published on the front of each of our websites.
You choose to give us information about yourself when you contact us or interact with one of our websites. At the point of initial contact, we confirm that you have given us consent to collect your information to address your query or transaction. Providing basic details such as your name, telephone number, and/or email address enables us to contact you if there are any queries.
If you use one of our services, we collect further information to enable us to complete your transaction. This may include (but is not limited to):
If you do not provide the information we require to process a transaction, we may not be able to proceed with your order.
You may also provide us with another person’s information, depending on the service required. By doing so, you confirm that the other person has given their explicit consent for you to provide their name, contact information, and bank account details (if relevant). A message may be sent to the recipient to explain the source of their contact details.
As an Electronic Money Institution (EMI), we are subject to legal and regulatory requirements under the Financial Services and Markets Act 2000, the Electronic Money Regulations 2011, the Money Laundering Regulations 2017, and FCA rules.
We rely on the following lawful bases under UK data protection law:
We do not rely on consent for core activities such as transactions, identity checks, or fraud prevention. Consent is only used for optional communications, such as subscribing to market updates.
Your personal data may be used internally by UKFX Holdings Ltd group companies or shared with trusted third-party providers who support the delivery and security of our services. These may include:
All third-party service providers are contractually obligated to handle your data securely and only for specified purposes in line with our instructions.
We do not sell your personal data or share it with third parties for unrelated marketing purposes.
We have security measures in place to protect your personal information against unauthorised access, disclosure, or loss. This includes technical and organisational safeguards such as encryption, secure servers, access controls, and staff training.
When transmitting information over the internet, we do our best to protect your data. However, please note that no transmission over the internet is entirely secure.
Where applicable, you are responsible for maintaining the confidentiality of your login credentials (such as username and password) and must notify us of any suspected unauthorised access.
Our services are not intended for individuals under the age of 18. We do not knowingly collect or retain data of persons under that age. If you become aware that we have inadvertently processed such data, please contact us immediately.
Our websites may contain links to third-party websites, partner networks, or affiliate services. These are outside of our control and not covered by this Privacy Policy. We are not responsible for the content or privacy practices of those websites. You should check the privacy policies of any external sites you visit.
If you sign up to receive our daily market report email, we will use your personal data for this purpose. You can unsubscribe at any time using the link in each email. This marketing communication is entirely separate from the data we use to provide transactional services.
We retain your personal data only as long as necessary to fulfil legal, regulatory, accounting, and operational requirements.
As an EMI, we are required to retain customer due diligence and transaction records for a minimum of five years after the end of our business relationship, in line with AML regulations and FCA rules. In some cases, we may retain data longer if legally required or to protect our interests in the event of a dispute.
Under UK data protection law, you have rights in relation to your personal data. These include:
To exercise any of these rights, please contact us via the contact details available on our website.
Our websites use cookies and similar technologies to enhance your experience, enable key site features, and help us understand how our services are used.
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences (such as login details or language) over a period of time.
We may also use marketing cookies, including tools such as Google Ads Remarketing, to show relevant ads to users who have visited our site before. These cookies do not identify you personally but track browsing behaviour across our site to display targeted content.
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