Register an Individual Account

Register an Individual Account

1

Your details

2

Review & Confirm

Your Details

We just need a few details to get you started. Please complete the form below. Fields marked with * are required.

title*

first name*

surname*

date of birth*

nationality*

email address*

phone number*

Your Address

country*

uk postcode lookup

address line 1*

address line 2

town*

postcode*

Will this be a joint account?*

Yes

No

Joint account

Please complete the form below with the details of the other joint account holder. Fields marked with * are required.

title*

first name*

surname*

date of birth*

nationality*

email address*

phone number*

Address

country*

uk postcode lookup

address line 1*

address line 2

town*

postcode*

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Anytime

By clicking continue, you confirm that you have read and understood QU Money's Privacy Policy. and agree to be contacted about your account application

1. Intro

1.1 Parties to the agreement

These Terms and Conditions of business set out the legal relationship between you (“you” or “client”) as detailed in the Personal Registration Form and UKFX Holdings Ltd (“UKFX”, “us”, or “we”). This includes the legally binding obligations and responsibilities between you and us.

1.2 Requirement to Read and Understand

You must read and understand these Terms and Conditions in their entirety as they contain essential information regarding your rights, obligations, and liabilities when using our service.

Scope: These terms apply to your use of your UKFX Account and form part of every contract between you and UKFX.
If you disagree: Contact UKFX before proceeding.
Agreement: Only proceed if you fully accept and agree to be bound by these conditions.

2. Information and How to Contact Us

2.1 UKFX Holdings Ltd Details

Name: UKFX Holdings Ltd
Registration: Incorporated in England and Wales (Company No: 06588495).
Registered Office: 1st Floor, Jebsen House, Ruislip, Middlesex, HA4 7BD.
Trading Names: Also trades as QU Money and QU Capital.
Regulation: Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 (EMRs), reference number 901082.

2.2 How to contact us

All communications are in English. Email [email protected] or call +44 (0)2071 832 790. If a notice must be sent to us in writing, please email [email protected].

We aim to provide an initial response within 6 working hours. If you do not receive a response within this timeframe, please follow up via another contact method.

2.3 How we may contact you

How we can contact you	Where
Write to you	The postal address you provide during onboarding, as updated by you.
Call you	The telephone number you provide during onboarding, as updated by you.
Email you	The email address you provide during onboarding, as updated by you.
Security threats or fraud	We will contact you via telephone.

Please keep your contact details up to date. “Writing” includes email.

3. Definitions

Key defined terms include “Account”, “Agreement”, “APP Scam/Fraud”, “Beneficiary”, “Business day”, “Closing out”, “Contract date”, “Contract note”, “Confirmation”, “Contracts”, “Currency”, “Default”, “Electronic Money”, “Electronic Money Services”, “Financial institution”, “Force Majeure”, “Foreign exchange and/or FX”, “Forward FX contracts”, “Initial margin”, “Insolvent”, “Interest”, “Intermediary”, “Loss/Losses”, “Manifest Error”, “Margin”, “Margin call”, “Market failure”, “Online platform/Self-Dealing Platform”, “Order”, “Payee details”, “Regulatory/Regulations”, “Safeguarded/Safeguarding”, “Sale Currency”, “Settlement”, “Severability”, “Spot FX contracts”, “Standard Business Hours”, “Termination”, “Third-party”, “Value date”, and “Variation Margin”.

4. Terms of Becoming a Client

4.1 Client Onboarding Requirements

Provide information required for legal, regulatory, and risk purposes.
Accept these Terms.

4.2 Acceptance of Terms

Tick the relevant box online; or
Confirm acceptance via email or telephone; or
Be provided a copy by email.

4.3 Account Opening and Termination

These Terms commence when we confirm you as a client and remain in force until terminated. We may refuse to open an account at our absolute discretion.

4.4 Client Onboarding and Services Provided

Open a UKFX Account;
Allow you to credit your Account;
Provide access to relationship managers (phone and email);
Make our Online Platform available according to your requirements and risk profile.

5. Services

5.1 Provision of Services

Foreign exchange services (purchase currencies from us);
Payment services (execute Payments using your UKFX Account);
Electronic money services (hold e-money and execute Payments).

5.2 No Advice provided

We do not provide advice. Any market information is not a recommendation. You are solely responsible for determining suitability.

6. Information About E-Money Account

6.1 Nature of your account

Funds are not invested or lent;
No interest accrues;
Funds are safeguarded (not covered by FSCS, see Clause 21).

6.2 Crediting your account

Credit via bank transfer to our bank account (with your reference) or via IBAN linked to your Account.

6.3 Third-Party Credits to Your Account

Third parties may credit your Account via e-money transfer or bank transfer with prior consent and required information.

6.4–6.7 Deductions, Sending Money & Dormant Accounts

We deduct e-money for amounts owed and Payments; credit when funds clear.
Send Money by entering a Payment Contract (including to an account in your name).
Dormant Accounts (no use for 2+ years): we’ll seek instructions; if contact fails, we may redeem to last known bank account subject to fair rates and safeguarding.

7. FX Contracts

We may enter Spot FX and Forward FX Contracts (for payment for identifiable goods/services or direct investment). We may require evidence of purpose for forwards and may cancel transactions if evidence is not provided. Delivery obligation applies on the Value Date.

8. How to enter an FX contract

Requests by phone, Online Platform or email from an Authorised Person.
Acceptance communicated by phone, platform or email; we are not obliged to accept.

9. FX Contract Confirmation Details

Contract Notes include Sale Monies, dates, bank details, FX rate, transaction number, Purchase Monies, Value Date, Contract Date, and charges. Contracts remain binding whether or not you receive the Contract Note; notify us promptly if not received.

10. Margin

Initial Margin: Typically 10% within one Business Day for forwards.
Variation Margin / Margin Calls: Triggered by unrealised losses (e.g., >5%); may be repeated.
Refunds: Possible if market moves in your favour (at our discretion).
Failure to fund: We may close Orders and apply proceeds; shortfalls due in one Business Day.

11. Closing out an FX Contract

We may Close Out contracts upon certain events (missed payments, manifest error, insolvency indicators, illegality, fraud suspicion, market failure, etc.). Consequences include use/retention of margin, conversion rights, a close-out fee (minimum £250; interest at BoE base +5% after 48 hours; fee increases to £500 after 7 days), set-off, and statements of monies due.

12. Indemnity and Limitation of Liability

Liability limits and indemnities apply as described; employees have no personal responsibility; indemnities survive termination. Our maximum liability for any FX Contract shall not exceed the Purchase Monies of that Contract.

13. Request to execute a payment

Authorised Persons may request Payments via phone, platform, or email. For phone/email requests, we will send a confirmation link; receipt is when you confirm via the link. Platform requests are received at the time of request. Timing rules and potential refusals apply.

14. Liability for unauthorised and incorrectly executed payments

Notify us ASAP and within 13 months if an unauthorised/incorrect payment is suspected.
Refunds depend on circumstances; exclusions include fraud, negligence, wrong beneficiary details, or late/failed notifications.
We aim to refund within two Business Days unless fraud is suspected.

15. General Information on payments

Incorrect Payee details: contact us immediately.
Withdrawal of requests: limited rights for future-dated payments.
Processing times: EUR/GBP by next Business Day; EEA non-EUR/GBP up to 4 Business Days; other destinations as practicable.
International routing: we may select intermediaries and are not liable for resulting losses.

16. Email confirmation

Payment Contract details will be confirmed via a Confirmation Email (transaction number, Payee details, amount/currency, charges). Binding regardless of receipt, subject to prompt notification requirements.

17. Keeping your account secure

Notify us immediately upon a security breach. Keep passwords and access credentials safe, log off when not in use, avoid storing credentials in browsers, maintain anti‑virus software, and keep your contact details secure.

We may suspend access if we suspect unauthorised or fraudulent use.

18. APP Scam Reimbursement

We may reimburse part of losses due to APP scams, subject to caps/excesses and conditions which may change.

19. The Online Platform

Our platform supports FX dealing, beneficiary creation, and payments in multiple currencies to 180+ countries, with end‑to‑end processing. Access requires internet and valid login credentials.

20. Payment to us

Spot: hold sufficient Sale Currency by Value Date.
Forward: fund initial margin, margin calls, and balance by deadlines; we may convert other currencies to meet obligations.
Appropriation: we may appropriate funds to cover liabilities.
Late payment: interest at BoE base rate +5% (compounded monthly); possible contract termination; roll charges min 0.5% + counterparty costs.
No interest on margin or funds held.

21. Safeguarding

We are an authorised EMI (not a bank). Your e‑money is safeguarded in segregated accounts; FSCS does not apply. In insolvency, safeguarded funds are returned (minus insolvency costs).

22. Charges

Charges set out in Clause 28; may be waived/discounted at our discretion.
We profit from FX spread.
You are liable for intermediary bank fees and charges which cannot always be calculated in advance.

23. Complaints

Contact us via the details in Clause 2.2. Eligible complainants may refer to the Financial Ombudsman Service; otherwise, you may use the courts as per Clause 27.14. See our website for our complaints procedure.

24. Personal data

Our privacy policy explains how personal data is processed.

25. Anti-Money Laundering

We comply with AML regulations; you agree to provide necessary information and consent to checks. We may report suspicions, retain records, and block/refuse payments without liability.

26. Confidentiality

We may verify your financial status using databases (e.g., Electoral Register, fraud prevention agencies) and share data to prevent fraud.

27. General Terms

Pricing errors: we may terminate and refund if obvious mispricing.
Delay in enforcement is not a waiver.
Force majeure applies.
Severability.
Entire agreement and additional terms.
Transfer rights (ours) and restrictions (yours).
Recording of calls; copies of terms available on request.
Amendments with notice; your right to terminate.
Governing law: England & Wales; jurisdiction as per 27.14/27.16; consumer venue protections recognised.
Joint accounts and third‑party rights.
Data protection notice.

28. Payment Charges Overview

One free payment per FX transaction (unless agreed). Extra payments charged depending on rails.

28.2 Payment types

SWIFT (priority) and Local (regular/SEPA/ACH).

28.3 SWIFT (priority) payments

SWIFT (SHA): £15.00 per payment; intermediary charges may be deducted from the amount sent.
SWIFT (OUR): £25.00 per payment; payer covers intermediary charges so beneficiary receives full amount.
Local payments: £5.00 per payment; typically T+0 to T+2; no receiving fees.

Rejected/incorrect payments will incur further charges at the above rates. Returned amounts may be lower due to intermediary/receiving bank charges.